How is technology changing the nature of customer service and service offerings? ?(It is a discussion question, so there is no requirement of how many paragraphs or words you need to write)
Please respond to the following answer also:
Technology has given us more options to interact with the business such as phone, email, webpage link which will be more efficiency and convenient for the companies and the customer. It will deliver services or products faster. The company will also gain a lot more profit by shipping products overseas Base on the power point slide, Discovering The soul of Services has mentioned the nine themes that brings the firms success, Trusted Based relations with customer and investment in employee Success which is why services lead to profit. In additions, online banking can let customer control their bank online. On the other hand, the employee can customize services to fit the customers base on their needs.
PS: So you should write answer and another respond to the other persons answer. thanks