Assignment: Customer Satisfaction & Social Media
Let's review how customer satisfaction rating and social media presence are related.
Visit jdpower website. Select one of your favorite companies and review the customer satisfaction surveys. What did you learn? How is customer satisfaction rated? Now visit the same company's social media pages. Which mediums do they participate in? Do they make effort to stress customer satisfaction? What are their followers seeing and saying? Analyze their social media presence. What were you surprised to learn? Would you change any strategies? How effective is the social media presence?
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.