1. Why do you think employers prefer messages that are not written like high school and college essays?
2. How can the three-phase writing process help the writer of a business report as well as the writer of an oral presentation?
3. Discuss the following statement: "The English language is a land mine-it is filled with terms that are easily misinterpreted as derogatory and others that are blatantly insulting. . . . Being fair and objective is not enough; employers must also appear to be so."