Discuss below in a 300 words:
Technology used to deliver quality service has distinct appeal to certain demographics in society. The three important buying segments of our economy demographically are the Baby Boomers (born 1946-1964) Generation X (born 1965-1983) and Generation Y (born 1984-2002).
What are the technological preferences for customer service delivery for each of these demographic segments?
How can a company balance technological preferences by demographic profile and not have a model that delivers one type of customer service to all?
What cost implications impact a firm's ability to deliver multi-level service models?