Hinder productivity and the customer experience


1. Select two fast food franchises, such as McDonalds and Burger King, and determine their facility layouts. Compare and contrast both food franchises, and describe the differences in their layouts.

2. Measure how each of the layouts improve or hinder productivity and the customer experience. Support your answer.

Use the Internet to research articles on service or product companies and their supply chain performance effectiveness. Be prepared to discuss.

3.From the e-Activity, choose a company that sells a service or a product. Evaluate its supply chain performance effectiveness in terms of responsiveness, technology, and customer-related measures.

4. Determine at least three areas of effectiveness and three areas of deficiencies that can impact the competitive position of the company you chose in Part 1 of this discussion. Suggest ways the deficiencies can be improved. Provide at least two examples to support your answer.

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Business Management: Hinder productivity and the customer experience
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