Help desk manager training program
Outline a training program that will ensure that the new manager is properly trained and qualified to perform their new duties. Keep in mind that this person has little or no managerial experience, so they will need to be trained in the policies and procedures of the company, but might also benefit from managerial training through outside workshops.
In your outline, respond specifically to the following questions:
1. What are the needs of the training?
2. What are the objectives of the training?
3. How will the training be delivered and in what way?
4. How will you ensure that the training is transferred to the job?
5. How will you measure the training's effectiveness?