Learning Activity #1 Balanced Scorecard
Review the list of process improvement tools provided by the Balanced Scorecard organization.
1. Select an improvement technique that can be used to analyze the process mapped in week 3.
2. Explain how the technique can improve your selected process.
Learning Activity #2 Root Cause Analysis
1. Cite pros, cons, and possible alternative ideas with tool usage.
2. Provide recommendation to potential users of the RCA tools.
Learning Activity #1
Share your thoughts on:
1. Why some improvement efforts fail to realize anticipated benefits and are unsustainable?
2. What actions does your organization undertake to sustain improvement initiatives?
Learning Activity #2 Lessons Learned
Provide three lessons learned from the course for classmates to review