Problem 1: Provide an example requiring conflict management. Discuss how the incident was handled, what the results were, and what might have been done to improve the situation.
Problem 2: List the types of communication in use on your projects. For each communication type determine the following:
- The intent of the communication
- The recipient(s) of the communication and their needs/expectations
- The mode of communication
- The expected results of the communication
- How the communication is documented
- Your recommendations for improving the communication