Examine the major design flaws and features of the airline


Discussion: "Kiosks"

• When flying, airlines provide several methods of check-in. Check-in options are provided online, at the ticket counter (with a human), or kiosks. Use the Internet to locate airport kiosk page of one major airline (such as United's Airport Kiosk page). Describe the key factors that constitute a user friendly check-in experience. Examine the major design flaws and features of the airline you researched. Recommend one feature you would like to add or eliminate.

• Mobile devices use touch screens to interact with the individual. Select a mobile device and identify three important usability features that are important to you when purchasing this type of mobile device. Provide a rationale for your response.

The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.

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