A hair salon did a survey of 360 customers regarding satisfaction with service an type of customer. A walk-in customer is one who has seen no ads and not been referred. The other customers either saw a TV ad or were referred to the salon,(but not both)
Walk-in TV Ad Referred Total
Not Satisfied 21 9 5 35
Neutral 18 25 37 80
Satisfied 36 43 59 138
Very Satisfied 28 31 48 107
Total 103 108 149 360
Assume the sample represents the entire population of customers. Find the probability that a customer is Not satisfied ans satisfied.