Case 1: Select three companies that use knowledge management systems. Write a one to two page paper in MLA format to include:
1. Define what a knowledge management system is and what it is used for.
2. Compare the features and benefits of each system.
Case 2: Business Intelligence Helps the Cincinnati Zoo Work Smarter
1. Why was Cincinnati Zoo losing opportunities to increase revenue?
2. Why was replacing legacy point-of-sale systems and implementing a data warehouse essential to an information system solution?
3. Visit the Cognos Web site and describe the business intelligence tools that would be the most useful for the Cincinnati Zoo.
4. How did the Cincinnati Zoo benefit from business intelligence? How did it enhance operational performance and decision making?