Customer Relationships
Show the lessons that organizations can learn about customer relationships and customer contact employees from the following experiences:
In shopping for a cell phone, a customer met a salesperson who introduced herself, asked her name, went through the features that related to her needs, and didn't try to sell her the most expensive phone.
A woman encountered a sales person in a home improvement store who commented "Oh, shopping for your husband?"
A couple stranded in a restaurant booth with no waiter or silverware made eye contact with a waitress who quickly replied "Your waiter is late. I can't take your order because this isn't my station."
While shopping for a TV antenna, a customer asked the difference between various models. The sales person replied "Some cost more because they look better."