Customer provider relationship

Assignment:

After reading Lucas Chapter, consider the following:

1. Why is trust so important to the customer-provider relationship?

2. How do recalls impact customer trust in an organization or industry?

3. How have mobile and other technologies impacted customer loyalty?

Write minimum of 300 words, in APA format with credible references and intext citations (reference the textbook as well)

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Business Management: Customer provider relationship
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