Computer system, behavior, ethnic diversity, and motivation
One of the issues in this solution refers to an employee who is reluctant to shift to new way of doing things.
Joan is an accountant who opposes the introduction of a new financial control system. For 15 years she has worked with the old, manual system. Now the firm is introducing a new, computer based system. The problem is how to change Joan's attitude about the new system.
The other issues addressed by this solution are: a.) some people believe that perception is a more important explanation of behavior than is reality. Why is this assumption about perception made?, b.) Ethnic diversity as a significant factor, c.) discussion on how could equity theory be used to explain ethical problems with pay or compensations programs, and d.) the importance for the manager to understand the motivation level of subordinates.