Question 1:
(a) Describe the process of mass communication with reference to circular model of Schramm and Osgood.
(b) Explain the barriers of communication and suggest how to overcome them.
Question 2:
State empathy and describe how it affects culture. Support your solution with applicable examples.
Question 3:
What do you understand by the term polite communication? How does it contribute to managerial role?
Question 4:
Describe downward communication? With the aid of chart, elaborate on its drawbacks and support your solutions with suitable examples.