Problem statement: What needs to be improved? Use framing and and cause and effect analysis to develop a brief preliminary problem statement.
Background of issue: Detail of relevant data, how long has the problem been occurring; what is it costing the organization?
Implications: what could happen if the problem continues the way way it isn't? What happens if the process improves? Outline both tangible and intangible pros and cons for improving the issue or ignoring it. Identify some potential general business results and impacts on business relationships.
Desired outcome: how will this process be different from the old? How will it impact stakeholders. What competitive advantages will it yield? Consider the cost benefits of process improvement, estimating how much it cost the organization and outlining how costs will offset by the benefits derived.