Beside the summary of article write the second name of the


Beside the summary of article write the second name of the author with the year (second name, year)

I. References: References to the article should be given as follows:

Newspaper- Author, title of the article, name of the newspaper, date of publication

Magazine- Author, Title of the article, name of the magazine, month, vol.& issue no., pp. no.

Journal - Author, (year of publication), title of the article, name of the journal, month, vol. & issue no., pp. no.

Book- Author, (year of publication), name of the book, publisher

Internet - Author, (year of publication or year you saw the article on net), title of the article, website URL sited on date.

Article- The role of customer satisfaction in achieving business excellence by DRAGO DUBROVSKI.

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