Assignment:
Management" Please respond to the following:
• Analyze the key management skills discussed to determine which you believe are the most important for a successful hospitality and tourism manager to possess. Provide specific examples to support your response.
• Analyze the trends in leadership and management to determine which ones will have the most influence on the HTM industry in the next 5 to 10 years. Explain your rationale.
Quality Standards"
• Assess quality service standards and choose one that may have the most impact on a struggling hospitality organization. Provide an explanation for your choice.
• Recall an experience in a hospitality setting where you encountered the very best service and a true reflection of quality customer service. Describe how you would pass this experience on to your friends and family to ensure this establishment gains more business.