Perception - Individual Behavior - Organizatinoal Behavior

This factor is the viewpoint by which one interprets a situation. for instance, a railway booking clerk facing a well-dressed person perceives him to be of a high status and talks to him nicely, whereas he may tend to ignore an ill-dressed person, or make him wait, though both the passengers want 'first class' tickets. In an organizational setting, message that the organization sends to its members regarding the kind of behavior and activities expected of them are significant. The messages are communicated in a variety of ways (job descriptions, policies, procedures and discussion with supervisors, etc.). A key factor is that an individual's behavior is influenced not by the organization's actual expectation of him, but by how these are perceived by the person.

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