Factors contributing performance gap

Question

Describe possible knowledge-based (probably requiring training or other instruction) that may be indicated.

Answer 1

Firstly, when it comes to knowledge based factors that might be contributing to this performance gap, one can clearly make out from the findings discovered related to the radiology department by means of survey that the department staff don’t appear to be highly well-informed with reference to the grounds of the postponements, or department actions in general. Additionally, it has also been found that the staff members are impolite to patients and not highly companionable and they don’t hold reverence for patients’ confidentiality. The only possible reason behind all these setbacks could be lack of proper training among the staff as to how to efficiently carry out their work and deal with their patients. If the continuous and proper training sessions and checks are carried out amongst the staff members, situation can surely become better. Further, the fact that there are mostly long wait times for x-rays can also be due to lack of knowledge among the staff. Also, in the absence of proper knowledge about how to carry out the X-ray or operate the machine the staff member might take more time than required to carry out the tasks which in turn results in delays.