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Define Help Desk

Help Desk: In business enterprises, a help desk is a place which a user of information technology can call to obtain help with a trouble. In most of the companies, a help desk is merely one person with a phone number and a more or less organized thought of how to handle the troubles that come in. In bigger companies, a help desk might consist of a group of experts employing software to help track the status of troubles and other special software to aid analyze troubles (for illustration, the position of a company's telecommunications network).

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