1. After reading the Cisco Systems ERP Implementation Case, and lesson articles, What were the factors that made a difference between success and failures? Describe one factor, why it led to success, and whether the factor is replicable.
2. What is the involvement does coco-cola has with environmental and financial analysis?
3. Over the last 6 weeks, you have been gaining insight into the ultimate question for this course. How do we implement TQM? Where do we begin? What key areas do we need to address first? Once we get our implementation started, what do we need to do in order to sustain our momentum?