The KLM Airlines case study (in Chapter 8 of Managing and Using Information Systems) provides an overview of the business of information technology, organizational maturity, and IT funding models. Read Case Study 8-1, "KLM Airlines," in Chapter 8 of the textbook, and answer all four questions regarding the decision by KLM's leadership to move to a governance structure.
Answer the following questions, which represent the specific critical elements that must be addressed for this assignment:
Structure: What is likely to have led to increased trust for the IT organization?
Expenses: What might explain an item that is seemingly quite unrelated to IT (costs per kilometer flown) decreased as a result of the new CIO structure?
Maturity: What maturity level did KLM appear to exhibit (a) in 2000 and (b) in 2011? Why?
Standards: Why do you think that KLM requires its employees to use a standard business case template when they want to make an investment?
Research: Incorporate external research to support your position.
Guidelines for Submission: The case study must follow these formatting guidelines: double spacing, 12-point Times New Roman font, one-inch margins, and APA citations. Page length requirements: two to three pages, not including cover page and references.