Conflict Resolution and HR
Working with teams that extend beyond national boundaries can be challenging. Different norms, work styles, values, and laws need to be taken into consideration to succeed. Communication is imperative as is sensitivity to the needs of all parties.
Read the scenario
Imagine you are partnering with a progressive Middle Eastern country. In this country, there is very little separation between a worker's religious beliefs, family, and work. Your team is on a strict deadline, and bonuses are at stake. The local employees take a midday break for two hours for prayers every day. Friday is a religious holiday, and so they do not work from 3:00 p.m. on Thursday until 8:00 a.m. on Monday.
The project is due on Monday morning, and the other employees are resentful for having to work overtime.
Answer to the following:
• What could HR do to ensure a harmonious work environment?
• What challenges does a manager face in this situation?
• What approach should a manager take to ensure cooperation rather than resistance?
• What role does communication play in this scenario?