What advantage of managing a customer exposure, Management Theories

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What advantage of managing a customer exposure

Assignment:

Jeff only shops for shoes at Men's Wearhouse. He gets his help from Sarina at his local store and is very satisfied with each purchase. Even when other retailers have sales, he continues to buy at Men's Wearhouse. This is an example of what advantage of managing a customer relationship well?

A. customer exposure

B. customer recommendation advantage

C. competitive advantage

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