Problem: You are a consultant who specializes in productivity measurement. Company BBB has hired you to determine which productivity measurement should be used in its organization. The company describes itself as an automotive supplier that has been in business for more than 20 years. Managers are seeking your guidance to determine which measurement tool would give them the most information about the productivity of their operation.
1. Give a complete definition of total measurement and multifactor measurement.
2. Would you recommend that the company use total measurement or multifactor measurement?
3. Explain your position in detail.