Problem:
Use the Thomas Kilman Model (Thomas-Kilmann Conflict Mode Instrument ) and Runde & Flanagan's framework (Runde, C. & Flanagan, T. (2008). Building Conflict Competent Teams. San Francisco, CA: Jossey-Bass.). Example below:
Describe observations and perceptions of conflict occurring at DELTA AIRLINES.
Analysis. Use any theories and models learned in class that lead to an understanding of the behavioral and psychological dynamics of the situation. Wear "Behavioral scientist" hat.
Intervention. Describe how you would use this analysis to create a plan to help the individuals, group, and organization understand each other and develop productive relationships. Specifically, how would you intervene with each to develop their conflict management. Be sure to identify impediments to a successful conflict management intervention.
Implications: Comment on what you personally have learned from studying conflict in your work environment. Specify what lessons you have learned and how these can inspire creative solutions to problems, provide the foundation for stronger relationships, and result in confident, more capable, and highly productive teams. Lastly, address how the culture will help or impede conflict management awareness.