Question 1: Lisa Fitch from the Human Resources Department at MIT has telephoned you to report that the she cannot access the Moodle site on her machine this morning. It appears she can bring the site up on screen, but it does not recognise her username and password. Write up a Trouble Ticket to record the problem as if you were an assistant at the MIT Help Desk. The ticket should be assigned to your Help Desk Supervisor, Valery Moss.
Question 2: Write a technical description of the functions which are available on a workstation (such as those in MIT computer labs) for new students who may be unfamiliar with using computers.
Question 3: You have been asked to write an article to be published in a brochure for MIT entitled “How to develop a successful work group”. Write an outline for such an article. Include, in point form, each major idea that you intend to write about in the article.
Question 4: Explain how the greater "reach" of telecommunication networks today affects the security of resources which an organisation provides for its employees and customers.
Question 5: Explain how the modern view of Customer Service has extended beyond the traditional view that customer expectations can be wholly satisfied by improving the quality of your products or lowering their prices.
Question 6: Describe four (4) major characteristics which distinguish professionals from ordinary business people, and illustrate each one by using the example of a typical member of a particular profession.
Question 7: Why is it considered important to know your customers? Identify two things that can be done to find out more about such people.
Question 8: Administrators of ICT in business today need to strike a balance between ease of use and system security.
Question 9: Discuss how a computer resource administrator might ensure system security and, at the same time, not make the system harder for the users to operate. Use your experience of formulating policies for a computer laboratory to illustrate your answer.
Question 10: The guiding principle of User-Centered Design is that the human user should be the central focus in designing the elements of computer systems they must interact with. Explain how this principle was applied in your project to design a lab for International Students at a student hostel.