Assignment: Team Process Design Case Study
Case - Crater Lakes Caravan and Camping Park
Overview
The purpose of this task is to provide students with practical experience in working in teams utilising process design techniques to develop an as-is process model and recommended to-be process model.
Assessment Details
Background
Business Process Management (BPM) is the art and science of overseeing how work is performed in an organization to ensure consistent outcomes and to take advantage of improvement opportunities.
In this context, the term "improvement" may take different meanings depending on the objectives of the organisation. Typical examples of improvement objectives include reducing costs, reducing execution times and reducing error rates. Improvement initiatives may be one-off, but also display a more continuous nature. BPM is about managing entire chains of events, activities and decisions that ultimately add value to the organisation and its customers. These "chains of events, activities and decisions" are called processes.
Requirements - In this assignment, you will be required to form learns of approximately four (4) people. One team member is to be elected the learn leader for the duration of the assignment Teams will prepare a business report based on a process -case study and should use their own initiative regarding arty assumptions and cycle times if needed.
The report should contain details of the following tasks:
a) Provide a description and application of a process categorisation model (e.g. Porter or Earl).
b) Provide a description and application of the Capability Maturity Model (CMM).
c) Apply Dijkman et al's (2011) technique discussed in lectures to prepare a case function matrix and identify all associated processes.
d) Using appropriate software, model any two (2) of the processes identified in part (c).
e) Provide an explanation of how each of the models created in part (d), adhere to Mendling el al's (2010) 7PMG guidelines discussed in lectures.
f) Consider each model produced in part (d), calculate the process cycle time for each of the two (2) processes modelled. Any assumptions made should be documented in the report.
g) Use redesign techniques by Reljers and Mansar (2005) discussed in lectures, to identify any two (2) design flaws in the as-is models created in pert (d). Use heuristics and any appropriate product-based design approaches and display the Impact of any heuristic measures on the Devil's Quadrangle. Any assumptions made should be documented in the report.
h) Draw the architecture of your BPMS. Identify and describe all it components.
A suggested template for the above report is provided. You can use it as a guideline for presenting your business report.
A suggested report structure is as follows:
Title page
Executive summary
Table of contents
1. Introduction
2. Business Process Modelling Report for: [insert case study name]
2.1 Process categorisation model
2.2 Capability maturity model
2.3 Case function matrix
2.4 Process Model for: [insert process name 1]
2.5 Process Model for: [insert. process name 2]
2.6 7PGM discussion for: [insert process name 1]
2.7 7PGM discussion for: [insert process name 2]
2.8 Cycle time for: [Insert process name 1]
2.9 Cycle time for: [insert process name 2]
2.10 Redesign for: [insert process name 1]
2.11 Redesign for: [insert process name 2]
2.12 BPMS architecture
3. Conclusion
4. References
Attachment:- case study.rar