Oakland, J. S. (2003) TQM: text with cases. 3rd ed. Oxford: Butterworth-Heinemann.
Read Case Study 7 on pages 408–424 of your textbook:
Question 1: Assess the strategy underlying the changing model of self-assessment used by Unilever HPCE over the six-year period of the case study?
Question 2: Evaluate its success in terms of bringing about real enhancements?
1) Chose a subtitle in you writing. (Introduction, answer on the question, conclusion).
2) It MUST important to use my ATTACHED FILES(CASE STUDY) on references. And based it on your writing IN ADDITIONAL 3 REFERENCES FROM YOUR REFERENCES which needs to be 2 from journals and 1 from book.
3) PLEASE WRITE THIS ASSIGNMET ON DEPTH (GENERAL WRITING IS NOT ACCEPTABLE).
4) Referencing (in text citation) should be evident in the discussions.
5) You MUST use author name and page number on essay while writing. Like this (Oakland, 2003, p.409). should be evident in the discussions.
6) Please don’t use more than one website on reference.
7) Need at least 4 References.
8) Please use Harvard style.
9) Referencing (in text citation) should be evident in the discussions.