Case Scenario:
Many staff in the airline service end feels they are overtaxed while others seem to have little to do. choosing one - two roles from among the following: cleaning crew, ramp agents, provisioning agents, reservation sales agents, customer service agents, pilots, and mechanics.
Write a proposal that would meet the need for service productivity and greater operational success for their specific role. Consider changes or strategies specific to the job in job requirements, training, staffing, and job design. Use the Library for ideas in the airline industry and beyond to consider job significance, job identity, autonomy, staffing, feedback, job rotation, enrichment, employee empowerment, job enlargement. Explain what cautions, methods, or requirements are needed for any proposed changes to meet ethical and legal standards for managing employees.
Need three key proposals or strategies for each chosen role which would make the biggest coordinated difference in Going's operational success.
Attachment:- Airline transport for the business traveler.rar