Quality Training Manual
This course is comprised of a series of Individual Project assignments that will contribute to a Key Assignment submission at the end of the course. Each week, you will complete a part of a Quality Control Manual, with potential use as a training support document. You will select an organization and apply your research to the development of the Quality Control Manual that is meant for the logistics and supply chain management departments.
The project deliverables are as follows:
• Quality Control Manual
o Use Word
o Title page
? Course number and name
? Project name
? Your name
? Date
o Table of Contents (TOC)
? This should be on a separate page.
? This should be a maximum of 3 levels deep.
? If you are using an autogenerated TOC, be sure to update the fields of the TOC before submitting your project.
o Section Headings
I. Week 1: Introduction
? History of the quality management evolution
? Why it is needed
II. Week 2: The Role of Leadership
? Why it is a strategic issue
? Management as a role model
? New kinds of metrics
III. Week 3: General Quality Strategies and Tools
? Establishing customer expectations
? Designing quality in
? Defining metrics
? Mistake-proofing
? Kaizen
? Six Sigma
IV. Week 4: Quality Tactics and the Logistics and Supply Chain Functions
? What tools are applicable internally
? What tools are applicable externally with vendors
Part 2
Tasks for Part 2 will be completed in Week 5 and will be 250–300 words.
V. Week 5: Roll-Out
o A communication plan
o Recommended sequence of steps to get personnel trained
o Stakeholders on board (e.g., the vendor base, trucking companies, warehouse personnel)
The project deliverables for Week 1 are as follows:
• Week 1: Introduction (250–300 words)
o You will prepare an outline of the Quality Control Manual. The first part of the manual will be the Introduction. This should include a history of the quality management evolution and why it is needed.
? List and discuss 2-3 of the specific directions that companies are adopting in terms of strategic quality management?
? Explain the evolution of and the pros and cons of such programs as Deming and Six Sigma.
o With each week, you should include a minimum of 3 new cited references. As such, the references should be varied and different with each section addition. You can reuse references, but repeat references do not count toward the minimum 3 new cited references.
Continue working on your training manual. Complete the following tasks for your project:
• Update the Quality Training Manual document title page with the new date.
• Update the previously completed sections based on the instructor’s feedback.
• Add the following section for Week 2:
o Week 2: The Role of Leadership (300–400 words)
Research and summarize senior management's role in successful quality improvement programs. Be sure to use real, researched examples to demonstrate your points. The Baldrige Award site list of recipients could be a good resource for examples.
In general, identify senior management’s specific role in these large-scale strategic quality programs? Cheerleader? Role model? Decision maker? Resource provider? What else?
Why must firms adopt the identified roles? What is the risk of not using the roles?
Indicate how senior and middle management should derive the metrics to use to monitor and communicate performance?
o With each week, you should include a minimum of 3 new cited references. As such, the references should be varied and different with each section addition. You can reuse references, but repeat references do not count toward the minimum 3 new cited references.
• Update the Quality Control Manual document title page with the new date.
• Update the previously completed sections based on the instructor’s feedback.
• Add the following section for Week 3:
• Week 3: General Quality Strategies and Tools (400–500 words)
o Create a comparative table that shows the various definitions, risks, and value of each of the following quality management tactics:
Establishing customer expectations
Designing quality
Defining metrics
Mistake-proofing
Kaizen
Six Sigma
• If there are other tactics you would prefer to address, feel free to switch out up to two of the above with others you find.
• Be sure you are adding at least three new cited references with this submission.
Week 4: Quality Tactics and the Logistics and Supply Chain Functions (300–400 words)
• What tools are applicable internally
• What tools are applicable externally with vendors
Tasks for Part 2 will be completed in Week 5 and will be 250–300 words. The project deliverables for this week are as follows:
V. Week 5: Roll-Out
o Describe the process of rolling out this new company-wide quality initiative. Pay specific attention to the logistics and supply chain management functions. Include the following:
A communication plan
Recommended sequence of steps to get personnel trained
Stakeholders on board (e.g., the vendor base, trucking companies, warehouse personnel)