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Resulting impact on business performance

Question 1) Assess how Southwest Airlines' culture is different from other airline competitors and the resulting impact on business performance.

Question 2) Southwest Airlines' management believes that employees come first and customers come second. Assess the merits of this belief, and please give an example of why you are in agreement with the approach.

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Other Management: Resulting impact on business performance

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Other Management: Resulting impact on business performance

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