Case Study:
Please answer the following questions.
Question 1. Have ever had your requests ignored by a salesperson?
Question 2. When you want to see a specific item, does it bother you if a salesperson tries to distract you with an alternative rather than simply telling you that the store is out of, or does not carry, your request?
Question 3. Do you believe the salesperson is aware of you as an individual when you can almost see shutters in his/her eyes during the interaction?
Question 4. What do you do to get the salesperson's attention or to extricate yourself from the conversation when the salesperson is clearly not paying attention to what you are really saying?