Is Customer Service Dead?
Reflect on a recent experience you have had as a customer. Was the customer service a good experience or a bad experience?
• Describe the experience. Explain your feelings.
• Now imagine that you are the manager of that department. As the manager, what would you say to the employee about your experience?
• Write two things you would say to the empoyee's supervisor if you had the chance.
• Reply to peers - Did your peers respond the same way you would have in that situation?
• If not, what would you have done?
• If so, why did you both have the same reaction?