Recognizing negligent emotional distress


Problem:

If a security guard a local store detains an individual whom they suspect of shoplifting however, when the authorities arrive approximate 10 minutes later the female is searched and no merchandise is found is that considered emotional distress. I read that many states do not recognize negligent emotional distress - only intentional. But I wouldn't think this would fall under intentional - but then does it fall under a dignitary tort? I wouldn't think it would fall under false imprisonment as she was not imprisoned but held in store security custody. Am just somewhat confused on the actual legal aspect so looking for guidance.

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Business Law and Ethics: Recognizing negligent emotional distress
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