questioncourse lean thinking read the


Read the journal article Spear, S., & Bowen, H. K. (1999) ‘Decoding the DNA of the Toyota Production System’, Harvard Business Review, 77 (5), pp. 96–106


What are ‘the unspoken rules that give Toyota its competitive edge’? How do they make it possible for the company to change and improve performance without major disruption? Explain your answers.

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