Question related to Intercultural Communications
An example was given regarding a performance issue between a manager and their associate.
Need help starting/structuring an outline an Intercultural Communication in the Workplace Paper
This assignment asks you to describe, explain, and rectify a situation that illustrates an intercultural communication issue within a work environment that you may have experienced or witnessed. The paper should include the following:
A full description of the communication issue. Describe the context, the principal players, and the outcome of the situation. Be attentive to verbal and nonverbal components in the experience you describe.
For example, I had a situation in which a Caucasian manager was having an issue in not understanding why her Native American associate would not look directly into her face when she would be coaching her. The manager became upset because the associate would not look at her; she just kept her head bowed.
When the associate continued with this behavior; the manager forced the associate to look at her. This caused humiliation for the Native American associate. I was approached by the manager afterwards because this had happened several times and she could not understand why the associate did not look at her. After further consulting and research, I was able to provide the answer to the manager as to why the associate kept her head bowed.
A diagnosis of the communication issue. Using two outside sources, research the cultural norms of the principal players involved in the given situation. Explain how these cultural norms may have impacted the communication transaction.
Strategies for dealing with the issue. Using your text, provide several recommendations that would have prevented the issue and paved the way for more effective communication.