Question about Customer Relations
How could the principles used by IDEO in redesigning customer relations be used in other industries? In what respects is the hospital industry similar to other industries? Are any of the principles applicable exclusively to the hospital industry? Justify all your opinions with supporting references.
Advances in technology have led to increased productivity, increased quality of physician's services, more efficient scheduling of patients, and data analysis as seen in the "Record Time" article. Why are other healthcare providers not incorporating this new technology when quality of care and healthcare costs are significant considerations? Justify your responses using appropriate references.