Question 1
(a) Using examples, describe the process of communication, including the different elements of the communication process.
(b) Show the different functions of communication and isolate the several levels at which communication occurs.
Question 2
(a) Write an application letter for the post of electrical engineer at SITEC Ltd.
(b) You have recently flown from Mauritius to England, where you were supposed to take a connecting flight to Germany. There were technical problems with the flight Mauritius-England and you were not informed. You thus missed your flight for England as well as failed to make necessary arrangements for another flight to Germany. Write a letter of complaint to Air Mauritius.
Question 3
(a) Explain the different kinds of leadership that may occur in small group?
(b) What are the five stages of the reflective-thinking method? Describe the major tasks of a group at each stage and the responsibilities of every participant in each group.