Question 1:
(a) Explain what the term "preventive legal management" addresses.
(b) Describe any 5 stakeholders that have a legal relationship within the hospitality industry.
(c) Explain any 4 of the following terms and relate its importance and relevance within the hospitality industry:
i. Hotel Law
ii. Contract Law
iii. Employment Legislations
iv. Consumer Protection
v. Liquor licensing legislation
vi. Health and Safety Act
Question 2:
(a) Explain how any five component of extended hospitality concept mix can be applied to enhance marketability of a leisure attraction. Provide justifications for your answers.
(b) Introduce the concept of Total Quality Management and explain how this can help in managing good service quality.
Question 3:
(a) Environmental influences are generally beyond the control of any given hotel manager. Help Mr. Smith a hotel general manager identify and explain five such factors that can be out of his control as his business also forms part of the wider environment.
(b) Identify and explain the elements that form the external environment of a restaurant that operates within the hospitality sector.