Provide definition of at least six quality management terms


Caterpillar decided to shift the production of new-hire orientation to a new training vendor, and you are responsible for creating a PowerPoint presentation to deliver to a new team of eight instructional designers (ID's). These ID's are familiar with current Caterpillar processes and will develop training materials, based on your direction, for their service and manufacturing teams. While there are commonalities in quality management content for both audiences (Service and/or Manufacturing personnel), you recognize the need to convey specifics in the quality education area that are unique to either service or manufacturing. While this assignment draws on your learning from Week 3, the focus is on your ability to convey to the instructional design team the salient points surrounding quality management deemed worthy of attention in new employee development.

Your presentation will focus on only one of the Caterpillar teams: manufacturing or service.

Focus your presentation content on identifying and conveying the most important points relevant to the company's quality initiatives - not on effective delivery of the content to the intended audience of new employees. Begin your presentation by identifying which team you selected (service or manufacturing) and continually reinforce how and why the points you emphasize are relevant to bottom line business performance.

Your presentation should provide guidance to the ID's by including the following:

• Brief history of Caterpillar quality, including anticipated cost recovery from implementation of future quality improvements.

• Clear description of the target audience.

• Summary of key points touted by Deming, Juran, and Crosby.

• Definition of at least six Quality Management terms (TQM, etc) and an example of where and how each might be used to improve corporate quality outcomes.

• Description of one continuous improvement analytical tool (such as a Pareto chart or fishbone diagram) and how it might be used to advance quality.

Length: 10-12 slides, not including the title slide and the references slide. Listed below are some tips for your slide presentation.

1. Begin your presentation with a title slide that includes yourname. (Do not includethe NCU coversheetfor your PowerPointpresentation)

2. Use plenty ofwhite space on the slides

3. Providea few appropriate graphics to break up the text

4. Use six bullets perslide or less

5. Use Times New Roman,28 or 32-point font

6. Use the speaker's notes area to include the information you want to share with your audience. The speaker's notes must be coordinated with the information on the slides. Speaker's Notes Length: 150-200 words for each slide.

7. Be creative. You can add audio to the presentation if you choose to do so; however, it is not required.

8. Include references on your final slide(s)

Your presentation should demonstrate thoughtful consideration of the ideas and concepts presented in the course by providing new thoughts and insights relating directly to the topic of quality management. Your presentation should reflect professional business writing and current APA standards.

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