1. Take the following survey:
https://www.surveymonkey.com/s/rmt366_CWUConsumer (Links to an external site.) (Links to an external site.)
2. Then answer the questions below with a minimum 400 word count in this discussion thread by submitting a thread. Remember to restate questions in your post. Send yourself your backup. Reply to two classmates using thoughtful responses and discussion.
Note: You will not be able to see your classmates' posts until you post your answers.
a. Does this whole philosophy of CRM really apply to CWU?
b. Can CWU really eliminate unprofitable customers?
c. Can CWU collaborate with customers?
d. Can CWU determine individual needs and communicate with each individual?