Problem 1: Provide an explanation of the topics below and how they can be applied in a professional or personal setting.
Problem 2: Provide a conflict situation that you have experienced in your life or one that you anticipate could happen in your current or future employment.
Problem 3: Provide personal "best practices" approach to conflict resolution.
Problem 4: Detail the critical element of communication and how it is used to resolve conflicts.
Conflict Topics (select five):
- Why does conflict occur?
- Conflict management
- The positive and negative effects of conflict
- Role of personality types in conflict management
- Communication techniques
- Ethics and workplace conflicts
- Climate in a conflict situation
- Stress and anger
- Facework
- Forgiveness
- Mediation and arbitration
- Group conflicts
- Organization conflicts
This solution offers help in selecting five of the above topics in an outline format.