Performance Appraisal System for the Tall Pines Hotel
Take yourselves back to the Tall Pines Hotel, which thanks to your expert recruiting and selection strategies is now up and running, and enjoying a profitable first year. Now the time has come to evaluate the performance of your employees. Please develop a series of performance criteria for the following job positions:
1) Hotel assistant managers - mainly responsible for running the front desk, greeting customers, and managing the hourly employees.
2) Cleaning crew - responsible for cleaning rooms and laundering linens.
3) Concierge - provides information to guests on local attractions, including making reservations, booking tickets, and providing directions.
Please write a performance appraisal system with at least 3 measurement items, including one based upon the attribute approach, the behavioral approach (either BOS or BARS), and the results approach (with objective and quantifiable criteria) for each position. Also, include a description of who will rate the employees (i.e. supervisors, peers, customers, etc.).