Multiple choice questions:
1.Using the ________ level of the product hierarchy to market its soups, Campbell Soups feature the company name first, then the soup variety on their packaging.
product-type
product-family
product-line
product-class
2.Poga International, a multinational beverage corporation, identifies that one of its competitors is launching an apple flavored drink. The company decides to launch an apple flavor brand along with its competitor. What timing strategy is used here?
First entry
Exchange entry
Parallel entry
Late entry
3.________ is the ability of a company to prepare on a large-scale basis individually designed products, services, programs, and communications.
Backward compatibility
Mass customization
Reverse engineering
Interoperability
4.When the physical product cannot be easily differentiated, the key to competitive success may lie in adding valued services and improving their quality. The main service differentiators are ordering ease, delivery, installation, ________, customer consulting, maintenance, and repair.
ease of use
customer training
adaptability
technology intensity
5.Most new-product activities are devoted to
changing the existing market dynamics
improving existing products
introducing backward integration
changing the target markets
6.Which of the following is most closely related with the organic growth of an organization?
Developing new products from within
Acquiring a product or service brand
Increasing productivity of employees
Increasing the operational profitability
7.Which of the following steps will help service firms to increase their quality control?
Providing complementary services to customers
Adopting differential pricing
Cultivating non-peak demand
Standardizing the service performance process
8.Services high in ________ are those services that have characteristics the buyer normally finds hard to evaluate even after consumption.
search qualities
experience qualities
trial qualities
credence qualities
9.Which of the following is the best example of a new-to-the-world product?
Kids-Med, a company that produces childcare products, launches a non-contact thermometer
Tata Motors, an Indian automobile company, acquires Jaguar to extend its business
Walmart, the retail giant, opens new stores in an underdeveloped African country
Pestorica, a publishing company, decides to launch a new sports magazine
10.One of the ways to change the course of a brand is to modify the product. Under product modification, ________ adds size, weight, materials, supplements, and accessories that expand the product's performance, versatility, safety, or convenience.
technological improvement
feature improvement
quality improvement
style improvement
11.A dance school in the Bronx teaches professional hip-hop and salsa. It is experiencing an increase in student admissions, which is leading to substantial improvement in profits. The school is going through the ________ phase of its life cycle.
maturity
introduction
growth
decline
12.Product-line analysis provides information for two key decision areas: product-line length and ________.
product need family
product mix-pricing
product-class composition
popular pricing
13.Product launches include many tasks and often take longer than expected. To coordinate effectively, a planning technique such as ______ can be used.
task scheduling planner
key path scheduling
master scheduling
critical path scheduling
14.Some firms might delay the launch of their products until after the competitor has borne the cost of educating the market. Such an entry is called ________ entry.
compensating
strategic pay off
late
balancing
15.Which of the following will most help service providers overcome the limitation of intangibility of services when positioning itself?
Using brand symbols
Working with larger groups
Cultivating non-peak demand
Sharing services
16.Happy Home Products produces detergents, toothpaste, bar soap, disposable diapers, and paper products. This company has a product ________ of five lines.
type
class
length
width
17.Which of the following is the level at which the product's primary characteristics operate?
Durability
Design
Performance quality
Conformance quality
18.It was sunny when Jenny went to class, but by the time class was over it was raining heavily, so Jenny stopped by the student store to buy an umbrella before she walked back to her dorm. In this case, the umbrella is an example of a(n) ________.
heterogeneous shopping good
emergency good
impulse good
specialty good
19.Campbell Soups is a newly established company that specializes in preparing healthy but tasty food for children under the age of 5. It is incurring huge production costs, nonexistent profits, and slow sales growth. The company is in the ________ phase of its life cycle.
growth
decline
introduction
maturity
20.Marketers must see themselves as benefit providers. For example, when a shopper purchases new shoes, he or she expects the shoes to cover his or her feet and allow him or her to walk unobstructed. This is an example of what level in the consumer-value hierarchy?
Augmented product
Basic product
Potential product
Pure tangible product
21.The five product levels constitute a ________. At each level more customer value is added.
value grid
customer-value hierarchy
business model
demand chain