Assignment - Individual
Topic: Understanding the Customer
Overview/Assignment Objective:
"Consumers' product and service preferences are constantly changing. To address this constant state of flux and to create a proper marketing mix for a well-defined market, marketing managers must have a thorough knowledge of consumer behavior." (Lamb, 2013)
This assignment will assist you in better understanding the consumer. "Understanding how consumers make purchase decisions can help marketing managers in many ways."(Lamb, 2013)
Background:
You are a new marketing consultant working for two different clients:
a) First you are working for Nike helping them produce a new line of athletic shoes to be targeted to students.
b) Then you will be consulting with Apple Canada on their current website for both the MacBook Air, and MacBook Pro products.
Report Questions:
Nike:
1. List and explain five athletic shoe product attributes that might appeal to the student subculture.
2. Now list and explain the steps in your customers' decision purchase process.
3. Recommend three marketing strategies that can influence the targeted customer's decision to purchase, be specific.
Apple:
4. Describe the level of involvement and the involvement factors likely to be associated with buying a new MacBook product.
5. Now visit Apple's website: www.apple.com - do you think the site simplifies or complicates the process for the average consumer? Explain your rationale in details.
6. Now make three marketing web site recommendations for Apple that can better influence and/or simplify the targeted customer's purchase decision, be specific.
Report Requirements:
• Provide a word processed professional report outlining you're your understanding of the customer and recommendations.
• Your report must be five pages in length, single spaced with a font size of 12, including cover and reference pages.
• Your cover page should include the report title, your name, student #, course code, section number, professor name and a copy of the rubric below.
• Your report will be graded out of 82 marks and will represent 15% of your final grade.
• The report must be authored individually by the MKTG 116-Fall 2015 student to be graded
• Place your finished report into the assignment e-drop box before midnight November 13th, 2015. Please also bring a paper copy of your typed assignment to class for your professor.
• Late assignments will NOT be accepted unless extenuating circumstances exist with supporting documentation.