Problem: On the issue of reliability, please rate the following issues (critical, important, moderate importance, occasional importance, not important) and explain your rating. Also, rank (from 1-7) these items in order of importance, especially thinking about your own project/proposal. The use of a table would be helpful but not required.
- Load speed and response time
- Accuracy and timeliness of information/data
- Speed of product delivery
- Accurate description of product
- Site up or down time
- Personal response speed (response to individual queries by individuals at e-business)
- Return policy/handling