Question 1:
a) State and in brief describe the main four objectives of communication.
b) Explain the phases used in the planning of message.
Question 2:
a) Comment on WHY it is significant to have good listening skills.
b) Choose and elucidate any five aids to good listening.
Question 3: Body Language can convey both positive and negative messages. By using your knowledge of body language and business illustrations describe this statement.
Question 4:
a) Define the term agenda in the context of a formal business meeting and draw up a formal meeting agenda.
b) Comment on the role of secretary in respect of a formal meeting.
Question 5: Write short notes on the drafting of a business report under the given headings:
a) Introduction
b) Body of the report
c) Conclusions and recommendations
d) Summary
Question 6: You have been offered an interview for a job. Describe how you might prepare before the interview to give you the best chance of success.
Question 7: Electronic mail (email) is used global as a form of business communication. Comment on both the benefits and the problems of using email as a tool for the business communication.
Question 8: Use an illustration to explain the business uses of the given visual presentation aids:
a) Simple bar chart
b) Pie chart
c) Line graph
d) Pictorial chart