Problem 1: Identify JetBlue's core competency prior to February 14th and discuss whether or not JetBlue exemplified this core competency during the February 14th incident and afterwards.
Problem 2: What role did JetBlue's business strategy play in the February 14th incident? Was JetBlue's IT strategy aligned with its business strategy and core competency? Explain and support your answers.
Problem 3: Explain and support what role telecommuting played within the case?