Identify jetblue core competency

Problem 1: Identify JetBlue's core competency prior to February 14th and discuss whether or not JetBlue exemplified this core competency during the February 14th incident and afterwards.

Article: http://www.cioinsight.com/case-studies/what-really-happened-at-jetblue/

Problem 2: What role did JetBlue's business strategy play in the February 14th incident? Was JetBlue's IT strategy aligned with its business strategy and core competency? Explain and support your answers.

Problem 3: Explain and support what role telecommuting played within the case?

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